SmartWays Market / SmartWays Health
Statistics: Personal and Non-Personal Information may be used to also collect statistics about use of the Services purchased through the Website. This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties.
Consent to Use and Transfer Data: Smartways Health is a trademarked name and is owned and operated by Smartways Market LLC, USA. which was formed as a U.S.A. LLC Company in Delaware USA but may reside or do business in Ontario, Canada. Some information collected may be collected, stored, and used in both U.S.A and Canada and therefore may be subject to both Canadian and U.S. laws. Depending on your location, by using the Website you consent to the transfer of your data overseas or across boarders, and from your country or jurisdiction to other countries or jurisdictions around the world. The laws governing data in your home country may differ from those in the countries to which data is transferred. Our servers and service providers may be located in Canada or the USA and accordingly your Personal Information may be available to government or other agencies within these countries and be pursuant to the laws of the relevant jurisdictions. We may share Personal Information with our Canadian and USA service providers (e.g. website hosting providers, eCommerce software providers, payment processors, email service providers, freight carriers, third party marketing platforms, advertising networks, and IT providers to help us improve the Website.) as reasonably needed for them to provide the relevant services to us. By accessing and using our Website, You consent to the transfer of Your data in this manner.
Registration and Purchases: In order to make purchases through the Website you may be required to register for an account and provide required Personal Information which may include the following information: Your full name, e-mail address, mailing address, pseudonyms, phone number, IP address, Smartways account password, personal preferences, group affiliations, payment and billing information including billing address, card holder name.
Credit Card and Payment Information: All our financial transactions take place over a secure, encrypted communication line. During checkout, you may have the option to have us remember your credit card number for future purchases. We use a technology known as “payment tokenization” which means we don’t actually store your credit card number but instead, when you complete a purchase we use your credit card number to obtain a secret token which is a special random string of letters and numbers provided from the credit card payment provider. This secret token is used on future orders instead of sending in the credit card information.
Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication, or by contacting our customer care department at [email protected]
We will collect personal information directly from you when you purchase or interact with us about a product or service that we offer or provide but occasionally, we may collect personal information from a third party based on your consent or as otherwise permitted by law.
Exceptions: In the case of wrong doing, illegal activities, unethical or destructive activities, miss-use, cause of damage or harm, or if we have reason to believe it is necessary to do so we may be required to disclose your Personal Information to third parties to aid in identifying, contacting or to bring legal action against persons who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of the Website, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may also disclose Personal Information with your consent, or when we believe in good faith that such disclosure is required or permitted by applicable law.
Security: The security of your Personal Information is very important to us which is why we implement a variety of measures including but not limited to: Up-to-date modern technical practices and systems, administrative procedures including limiting access of information to only to staff who need access to perform their employment duties, contractual agreements, and physical security measures which are all designed to protect the Personal Information that we collect from you.
Payment and Sensitive Data Security: We use protection services like Secure Sockets Layer (SSL) encryption technology to protect your credit card and other payment information during transmission when you provide credit card or other payment information to us.
Protect Yourself: We will never ask you for personal information, account information or password through emails so DO NOT provide this kind of information in an email even if you think it is authentic and from us and only use the customer service number provided on our website when providing this kind of information. If you are unsure please contact us through our on-line chat system or by phone through the customer service number on our website. Never provide your billing information, account information, or password to any third party website or through email or other un-secured format.
Retention of Information: We may retain customers Personal Information and any relevant data during and after the termination of our relationship or for as long necessary and for various reasons including, to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if permitted or required by law.
Access and Accuracy: You have the right to request access to your Personal Information that we have on file for you. Should you wish to verify the accuracy of the Personal Information that we have collected in regards to you, or to have a general idea of our uses of that information. We require written request by email or through live chat to have your Personal Information revealed. For safety reasons you may then be directed to a secure method of correspondence where we will provide you with a copy of your Personal Information in accordance with applicable law, subject to information which we are permitted or required to withhold.
We take steps to try to keep your Personal Information accurate and up-to-date but should you continue to use our services ongoing you also have a responsibility to ensure that your information is kept up to date and accurate, including but not limited to using the features of the Website and you should update, correct, delete or add to your Personal Information as appropriate.
Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to request access to to your Personal Information, or have any questions, comments or suggestions or should you find any errors in our information about you, please contact our Chief Privacy Officer in writing: SmartWays Market, LLC, 23 Benjamin Cres, Orangeville, ON. L9W 5H1 or at [email protected]
Last Updated: August, 2019